Refund policy

HAZE Refund Policy

At HAZE, we stand behind the quality of our products and are committed to making sure you have the best possible experience. If anything isn’t right, we’ll make it right.

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Damaged or Missing Items

If you receive cans that are punctured, leaking, or missing from your order, please contact us promptly. We’ll take care of it by issuing either a credit or replacement, depending on the situation.

Please note:
Dented cans are still safe to consume and do not qualify for a refund or replacement.

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Damaged Deliveries

If your order arrives with damaged cans:
    •    For 3 or more damaged cans, we will send you replacements.
    •    For fewer than 3 damaged cans, we will issue a credit equivalent to the value of the damaged cans.
    •    We do not ship individual cans as replacements. In these cases, a future-use credit will be provided instead.

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Missing Deliveries

If your order is marked as “delivered” but hasn’t arrived:
    •    Please allow up to 24 hours after the carrier’s delivery scan—sometimes packages are still in transit.
    •    If it still hasn’t shown up, contact us and we’ll offer either a full refund or a replacement order.

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Returns

We do not accept returns or exchanges under any circumstances, unless:
    •    The order was returned due to an insufficient address, or
    •    The damage occurred in transit and meets the conditions above.

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Wholesale Orders

For wholesale returns and refunds, please refer to our
Supplemental Terms of Service – Wholesale Accounts
included in the main Terms of Service document.

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We appreciate your understanding and support. If something goes wrong, we’ve got your back—because HAZE is here to elevate your experience, not complicate it.

For any refund-related questions, contact us at:
Info@thehazeco.com